looking after your information
We're Momentum Group — an independent media agency based in Ponsonby, Auckland. Whether you're a client, a supplier, someone who's filled in a form on our website, or just having a look around, we want you to know what happens to any personal information you share with us.
This policy explains, in plain language, what we collect, why we collect it, who we share it with, and the choices you have. We handle personal information in line with the Privacy Act 2020, the law that sets the rules for how organisations in New Zealand look after people's information.
If anything here isn't clear, please get in touch.
A quick note on our client work: A lot of what we do involves handling data on behalf of the brands we work with, including through our Accelerator™ platform. In those cases, the client usually decides how that information is used, under their own privacy terms, and we follow their instructions. This policy is about how we handle information through our website and our direct dealings with you. Our platforms and services may carry their own separate terms.
what we collect
The information we hold about you depends on how you've dealt with us. It can include:
- Your contact details — your name, the organisation you work for, your role, email, phone number and address.
- Anything you send us — when you fill in a form, ask us a question, respond to a proposal, sign up for updates, or work with us on a project.
- Business information — the details we need to manage a project or relationship, like briefs, contracts and billing.
- Technical information — collected automatically when you visit our website, like your IP address, the type of device and browser you're using, and which pages you looked at (more on that under Cookies and analytics).
We don't collect sensitive information on our website, so please don't send it to us unless we've specifically asked for it.
how we collect it
Most of the time, we collect information in one of three ways:
- Straight from you — when you contact us, fill in a form, or work with us.
- Automatically — through cookies when you visit our website.
- From other places — sometimes we get information about you from somewhere other than you directly. That might be a public source, one of our clients, a business partner, a referral, or a data or audience provider we use as part of our media and analytics work.
why we collect it
We use your information to run our business and work with you. That means things like:
- answering your questions and staying in touch;
- planning, buying and delivering media, data, technology and analytics work;
- managing our relationships with clients, suppliers and contractors — contracts, billing and the day-to-day;
- keeping our website running well and understanding how people use it;
- sending you updates or marketing if you've asked for them, or where we're allowed to (you can stop these anytime);
- meeting our legal and professional obligations; and
- protecting our people, systems and rights.
We'll only use your information for the reason we collected it, something closely related, or where the law allows.
sending information overseas
Some of the tools and providers we rely on — like cloud hosting and analytics platforms — are based overseas or store information outside New Zealand. So your information may end up being held or processed in another country.
When that happens, we take reasonable steps to make sure it's protected to a standard comparable with the New Zealand Privacy Act 2020.
keeping your information safe
We hold your information electronically and, where we need to, on paper. We use sensible security measures to protect it — things like access controls, secure systems and trusted providers.
We'll be straight with you: no website or electronic storage is ever completely secure. We do everything reasonable to protect your information, but we can't promise it's impossible for anything to go wrong.
how long we keep it
We keep your information only as long as we need it for the reasons in this policy, or as long as the law requires (for example, tax and business records). After that, we securely get rid of it or strip out anything that identifies you.
your information, your rights
Under the Privacy Act 2020, you can:
- ask to see the personal information we hold about you; and
- ask us to correct it if you think it's wrong, out of date or incomplete.
Just get in touch. We might need to check who you are first, and then we'll get back to you as quickly as we can — within the timeframes set by the Privacy Act. There's usually no charge; if we ever need to charge a small fee, we'll tell you before we do.
marketing and your choices
If you're getting marketing from us and you'd rather not, you can opt out anytime using the unsubscribe link or by telling us directly. We may still send you the occasional message about your account or the work we're doing together, since those aren't marketing.
other websites
Our website might link out to other sites. Once you've left our site, we can't take responsibility for how those sites handle your information — so it's worth reading their privacy policies too.
get in touch
Questions about this policy, want to see or correct your information, or are unhappy with how we've handled it? We'd rather hear from you and put it right, so please get in touch with us.
If we haven't sorted it to your satisfaction, you can take it to the Office of the Privacy Commissioner: www.privacy.org.nz · 0800 803 909 · enquiries@privacy.org.nz
updates to this policy
We'll update this policy from time to time as our business or the law changes. The latest version is always available here on our website, and the "Last updated" date at the top shows when we last updated it.